Scrutiny of resort fees is heating up as U.S. state attorneys general press an industrywide investigation into how the mandatory charges are disclosed during the reservation process.
Hotels are concerned how far the state attorney generals will push the point. The AGs are taking a conventional approach to consumer protection if they require hotels to disclose mandatory resort fees before a reservation is made final, and not just in fine print, Prywes says. However, they are on more tenuous legal ground if they assert hotels must disclose fees upfront along with the initial advertised price.
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Article by: Judith Crown
Featured in HotelsMag.com, December 22, 2017
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